Lead Technical Support (Aftersales)

Due to our continued growth, we have fantastic opportunity for a Lead Technical Support (Aftersales) to join our award-winning team.

As Aftersales Technical Support you will be joining a flexible, innovative and extremely driven team. You will be required to provide engineering support to the aftersales team. This will involve organising and planning resources for machine breakdowns. You will need to collaborate with the design/production teams in order to relate accurate work instructions to the team. Your technical support is vital to the ongoing operational efficiency of the growing CK International aftersales portfolio, where downtime on customer equipment must be minimised.

The Job:

  • Prepare and plan installs and the commissioning of waste recycling equipment
  • Support the resolution of technical field issues
  • Support the field team to ensure field van inventory/tools are maintained
  • Ensure correct parts are ordered for tasks
  • Provide safe and effective work instructions and risk assessments
  • Provide accurate job reports to aid trend analysis
  • Ensure that all work complies with H&S policy
  • Ensure technical manuals are kept up to date
  • Update self-help documents so customers/employees can troubleshoot any issues

The Person:

  • Excellent time management and communication skills
  • Excellent people and interpersonal skills
  • Competent with reading/understanding electrical and hydraulic schematics
  • Excellent understanding of hydraulic systems
  • Excellent understanding of electrical circuits
  • Sound knowledge of MS Office and bespoke packages
  • Logical thinker with good analytical and problem solving skills
  • Driving Licence (must not have more than 6 penalty points)
  • Valid Passport

 (Desirable)

  • Previous service engineering experience
  • PLC knowledge
  • Knowledge of waste recycling equipment
  • Fabrication knowledge
  • H&S courses
  • Edition 17 electrical certification

Closing date 8 October 2020
Hours of work Mon-Fri 8.00am – 5.00pm and Friday 8.00am – 2.30pm

CK International Ltd.
38a Eglish Rd,
Dungannon, Co.Tyrone,
Northern Ireland,
BT70 1LA.

T: +44 (0) 28 8775 3966
F: +44 (0) 28 8772 5528
info@ckinternational.co.uk

Would you like to work for an innovative and fast moving company?

View all careers