Scheduler

Scheduler

Due to our continued growth, we have a fantastic opportunity for a Scheduler to join our Aftersales / Service team. This role is office based in Dungannon, Co Tyrone. There will also be a requirement to participate in the on-call rota, which will generally be 1 in 5 weekends

The Job:

  • To schedule breakdown and servicing jobs for the field service engineers throughout the UK and Ireland
  • Communicate with customers via telephone, email and the CK Connect portal to respond to their needs, including breakdowns, services, job information etc.
  • To ensure breakdowns are responded to within appropriate time scales and in line with SLAs in place
  • Schedule services in line with the preventative maintenance contracts
  • Ensure all required documentation and information is in place regarding scheduling jobs
  • Liaise with the internal office team regarding parts, engineering input and hire equipment
  • Organising training required for field engineers
  • Collate engineer hours for payroll purposes
  • Organising van services for field services as and when required
  • Arranging flights, accommodation, car hire etc for engineers when required 

The Person

Experience and Qualifications

  • Minimum 5 GCSEs (A-C), including English and Maths
  • At least 2 years office experience
  • Experience of working in a professional, fast-paced and challenging environment
  • Ability to operate at all levels
  • Proven customer service focus – understand the need, solve problems and respond efficiently
  • Previous experience of scheduling is desirable

 Knowledge, Skills and Abilities

  • Excellent communication and IT skills
  • Outgoing, customer service approach
  • Drive and energy for results
  • Ability to prioritise and organise
  • Excellent attention to detail
  • Timely decision making
  • Ability to work in an environment that is fluid with constantly changing priorities
  • Highest level of integrity, honesty and trust

 

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Contact Us

Support: +44 (0)28 8775 3966
Sales: +44 (0)28 8775 3966
38a Eglish Road, Dungannon, Co. Tyrone, N. Ireland. BT70 1LA